Return and Refund Policy for Kathaaprapancham Books

Welcome to Kathaaprapancham Books. We are committed to ensuring the satisfaction of our customers. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds.

1. Time Frame for Returns

Customers are required to initiate the return process immediately upon receipt of their parcel if they identify any issues with the order.

2. Condition of Returned Products

  • Original Condition: Books must be returned in their original, undamaged condition.
  • Photographic Evidence: In case of receiving a damaged book, customers are required to provide photographic evidence. This should be sent to our official WhatsApp number as soon as the damage is discovered.

3. Return Process

  • Initiating Returns: To start a return, customers must contact Kathaaprapancham Books through the official email or WhatsApp. The message should include necessary proof, such as photographs of the damaged item.
  • Sending Back Items: Customers should send the damaged book back to our office address provided on our website.
  • Replacement Policy: Upon receiving the damaged book, we will dispatch a replacement copy.
  • No Returns for Non-Damaged Books: Returns are strictly for damaged items; non-damaged books cannot be returned.
  • Refunds for Out-of-Stock Items: If a replacement copy is not available due to stock unavailability, we will initiate a refund.

4. Shipping for Returns

  • Return Shipping Costs: If a book is confirmed to be damaged, Kathaaprapancham Books will bear the return shipping costs.

5. Refund Process

  • Refund Eligibility: Refunds are only processed for orders where a replacement copy cannot be provided due to stock limitations.
  • Refund Method: Refunds will be issued to the original method of payment.
  • Processing Time: The refund will be processed within a standard timeframe, which will be communicated at the time of refund initiation.

6. Exchanges

  • Exchange Conditions: Exchanges are permitted if the product is received in a damaged or unsatisfactory condition.
  • Exchange Process: Customers should follow the same process as returns for exchanges.

7. Damaged or Incorrect Items

  • Reporting Damage or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately through our official WhatsApp or email with evidence of the damage or error.
  • Exchange or Refund: We will facilitate an exchange or refund based on stock availability.

8. Exceptions/Non-returnable Items

  • Sale Items: Books purchased on sale are final and cannot be returned.

9. Restocking Fees

  • No Restocking Fees: We do not charge any restocking fees for returns.

Contact Information

For any questions or concerns about our Return and Refund Policy, please reach out to us at:

We reserve the right to update and change the terms of this Return and Refund Policy at any time. Your continued use of Kathaaprapancham Books signifies your acceptance of any adjustments to these terms.